"Hey, there's a new patch out for your game" is hardly spam. If you don't want to hear from us at all (mailers like that go out pretty infrequently), you can do that, though I don't have the page for that handy (support would be able to get it for you).
Isn't that what the Patch button on the UI is for? But fair enough. Having an opt-out option in the account I was forced to make would be nice, though.
The web servers are in the midwest US, not at IC headquarters. The main download uses a transparent worldwide mirror service, but the patch may come from our servers directly.
If the patch is served by the same site that serves the web pages, that might explain the slow connection. Who knows what might have been going on over that many hops, it could have just been unfortunate timing. I was already frustrated by having to jump through all those unnecessary hoops just to get the patch, and that wasn't helping my distaste for the process.
Sins was in the NPD Top 10 PC sales charts (peaked at #2 overall, IIRC, and those charts don't include direct sales) from release up until a couple of weeks ago, when Age of Conan (having two separate SKUs) bumped it off the list. Given there haven't been any other new RTS releases in the past couple of weeks though, it's still the top in its category.
Ahh, ok, thank you

There are so many different methods of measuring popularity, it is far from an exact science. Hopefully Sins will enjoy continued success

It will be interesting to see what Ironclad will produce in the future.