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Join Date 07/2008
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Payment issue

September 5, 2008 12:49:20 AM from Demigod ForumsDemigod Forums

I've PMed this to a Stardock person and haven't gotten replied yet, so I'm asking here.

 

Here's my issue: I bought a prepaid visa debit/credit card. It is for online purchases among other things.

I preordered several weeks ago, and it DID charge the money instantly.

I waited and waited for my Serial email.

The card failed to go through and I lost my $44.95.. This is aggrivating.

It said it went through, but now I lost my money. How can this be resolved?

demigod
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Pineview
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Join Date 07/2008
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Reply #1 September 5, 2008 1:04:52 AM
from Demigod ForumsDemigod Forums

Bump

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Kitkun
Join Date 06/2008
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Reply #2 September 5, 2008 10:32:57 PM
from Demigod ForumsDemigod Forums

What you saw may have been a temporary charge to make sure that you had the money. Either way, you'll probably need to email sales@stardock.com.

 

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xthetenth
Join Date 06/2007
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Reply #3 September 5, 2008 10:42:16 PM
from Demigod ForumsDemigod Forums

Also check on impulse to see that the mail didn't get lost. I never got the mail, but the registration was credited to my mail.

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kryo
Join Date 05/2003
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Reply #4 September 5, 2008 11:26:18 PM
from Demigod ForumsDemigod Forums

Temporary cards can be tricky when used for preorders since there is generally a hold put on then later released, which is separate from the actual charge. In any case, contact sales@stardock.com and they should be able to help get this fixed for you (don't PM for sales issues).

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