If this is not just talking out of his arse, it looks like Ray finally sees the light.
Look here (copied n pasted from the Bioware Board):
http://news.softpedia.com/news/BioWare-Has-the-Solution-to-Combat-PC-Piracy-89742.shtml
http://www.digitalbattle.com/2008/07/09/bioware-dlc-customer-loyalty-to-combat-piracy/
It's no use though if he gets overruled by EA...
Still the fact that Stardock gets mentioned in those articles as rolemodel for good customer service and such could be a nudge of more people's opinions into the right direction.