Purchasing any type of electronics at Best Buy is a bad idea, everything else is fine, take my word on this one, they have been caught numerous times (MSNBC) of people returning computers that arent working right, then they wipe the HD and reinstall, or better yet, leave other peoples information on the drives (MSNBC investigated them) losing laptops is their forte' what appears to be slowly happening is people are going back to the mom and pop types of stores, paying a little more, but getting quality service, and someone answers the phone when you call, in fact most of these smaller stores do a FREE installation and delivery, whens the last time anyone delivered and set it up or installed it for free, worth the extra hundred bucks on the price, and they stand by what they sell, cant beat it with a stick