He cancelled his preorder after having played the beta. If you've downloaded the game and are not actually having any issues preventing you from playing (i.e., you just want your money back for whatever reason), we only offer 75% refunds. You can get 100% if you don't download it, or can't play (and we can't fix it).
Sorry, but you don't get to continue getting new betas after cancelling, it doesn't work that way. This particular matter was discussed to its end previously and there's not really any need to bring it up again.