The beta testers should have tested the system which included activating, registering and updating the game.  And I haven't even tried multiplayer yet, that should be joyful.  Their database should take care of keys and that would be rather simple.  The reason they need time is probably because they are understaffed or have lots of issues that keep their staff busy.  Either way the paying consumer should not be held accountable.

I purchased the game with the intent of playing it out of the box like many other games before it.  There's no reason I should give them a chance because after all, it's a product like any other on the shelf and if it doesn't work then back to the store it goes.  You have 30 days to exchange it so why should a consumer have to deal with support when they can take matters into their own hands?  Warranty support should be used after the return period has expired and you have no choice but to deal with the manufacturer of the product.

I don't understand how people take the slack off of the companies that provide faulty products.  The product should work.  Period.  I corrected the issue myself and everyone that has the same key issue should exchange it at their place of purchase because it's way faster than waiting for support to tell you to prove your purchase which will delay a new key even further.  If I find I have other technical issues that require me waiting, I'm requesting a refund and done with them.  That's how I deal with any company because it's my money.  If more people took this stance then we'd see a decline of inferior products.

what if u don't have a digital camera or scanner?  seriously, these aren't required hardware for pc's, so people simply may not have the means to send this information to stardock.

I just wanted to let everyone here know that Stardock support has taken care of my serial number problem. I sent the photos yesterday after reading about that in this thread. They registered the new number for me in Impulse, so I didn't have to do anything. I was able to update right away and go online. So if you're still waiting, hang in there, they'll get to you!

I am getting a problem with registration when i try to download the update i put in the key thats on the back of the instruction booklet and its saying that imputted the wrong information and i checked 3 times over and it still doesnt work how can i fix this ?

Anyone know the email i should send it to? for support?

OKOK

I GOT A BIG PROBLEM!

My father bought me the game, threw away the receipt or lost it and now i cant find my box cover... zomg what do i do???

i get ref204, i go tthe game case, cd booklet... but no receipt/ no cover box... will i ever be able to go online now??? I cant even return it, but I guess I could go BUY another copy. Then take a picture of the NEW box and receipt before I return it... but what a friggin hassle man

cmon starbucks halp meeeee

dood lolz i called tham starbucks lioke the coffe store libraries. but seriousleeze, howz am i going to go online without a picture of my receipt and box covers???    I mean seriouslies if somebodies gives the games as a presents than the person with the games doesnts haves no receipt!

 zomg?!? i haves opensed pandorsas legs box?

Ok, they issued me a new serial. Pretty quick! Let's hope this one works!

Having the same issue, myself after I bought it from EB. Likewise, I lack a digital camera and scanner. Ditto for a cellphone with a camera, my cellphone lacks a camera, not surprising given that it's like, 7 years old...

What?

Wow. If you don't want to read angry customer rant then skip what's left of my post.

Add me to the (obviously LARGE list) of paying customers going through support hell instead of playing the game we paid for.

Please cut the crap about 'Well it's not that many of you', 1 should be a BIG DEAL guys, and its VERY nieve to think that the majority of the customers with problems actually found their way to this BURIED THREAD. The Stardock employee who posted that as a reply had better get his ass chewed for that. How disrespectful can you get.

I have to also agree with a previous poster that while these new systems are built to help the developer make more money, they take the paying customer to the woodshed FAR too often. And so I will speak my opinion of this nonsense with my wallet. The next time I am in a store and see a Stardock product: No Thank You. I won't be forgetting this nonsense anytime soon.

I am even having the same problem with Sins. Won't register my CD Key. Checked my email addy, checked the key, over and over. All caps, with dashes. Nothing doing. #)($# wow.

What makes it more frustrating is that Sins and DemiGod(at least offline) are good games. But they are crippled by a buggy and sloppy content system that is FAR BELOW the Steam standard....and there's plenty of reason to not like Steam if you ask many. I have about 35 Steam games, and without exception using them through Steam has ADDED features(my cdkeys are stored online, I can download them again anytime, it automatically updates, etc etc)...simply put I would rather buy a game through Steam than the store. There's something to shoot for. In the case of the two games I am forced to saddle with Impulse...they are &$(% near ruined by this POS.

If you are going to tie your games hands with this content system, better get ALOT more serious about quality control and testing when it comes to Impulse. Bad word of mouth is a real killer, guys.

*Im off to go take pictures of my Sins and DemiGod boxes, etc, and ask StarDock Pretty Please Oh I really really purchased it please make it work....sounds like a fun night*

I have not gotten the auto-reply from either of my emails out, will try using my other e-mail address.

Both emails I sent went to support@stardock without the .com....  I feel dumb right now .  Surprised I didn't get a bounceback either.

It doesn't appear that you can change your screen name on Demigod yet.  Is there any plan to fix this?