Well, I would say that you should be happy
(provided that the majority of those numbers actually paid for their download).
I am just saying that this insistence on blaming Gamestop and piracy is for me personally, a turn-off. I am studying PR and communications, and I know that long before I heard that DG will be published by Stardock, I always heard about Stardock being a company that does business differently and is honest about its mistakes. Which is something that I very much appreciate, and that automatically makes me more willing to spend money with such a company. Whereas I haven't spend any money with Eidos for example since those Kane&Lynch and Tomb Raider shenanigans. Having a good street rep is something that very few publishers have, so you should cherish that 
So this blaming everyone else is just like all the othjer companies do it. But again, I appreciate your working to remedy these issues (is Michigan on EST, or one hour later? Either way, it is a trrible time to work), and I am sure that you will fix them soon 