Blame the pirates for overloading the servers.

I would like to know this as well i can't even install the stupid thing. messed with it for 2 days, i'm done with it

@Vid-szhite

noob? you can't play the game on the stardock multyplayer server if you got no serial key @_@

@XplosivMenace

I'm with you on that. I want a refund too!

@Frogboy

thx!

It's a sick game, just give it a few days.  I'm frustrated as hell too but the game's got a lot of potential.

my biggest fear is that the multiplayer community will disapear because of these early problems, had it worked the first day, this would have been as popular as Dota within a couple of weeks

No, this Impulse regestration has been THE WORST I have ever ever ever seen.

I have had a headache fighting this horrable brain dead idea of a security system. Its a good paying customer killer. I have wanted to hunt down and murder every fucking developer of this game.

Now, dont get me wrong the games good but the account system and loggin is HORRID. Email merging? Why not multiple email accounts where both emails accept? Jessus christ. Unless someone can help me get through this im about to have more fun posting everywhere on why this game blows nuts. I have tried and tried.

Heres my probelm:

- Couldt get online.

-Merged account regestrations.

-Played one night.

-Came home the nextday to find out its back on my old email and I am suffering from the orriginal problem. Only now I cannot fix it because that email that I bought the game with is regesterd and the "Account Pass recovery" simply refreshes the page or tells me affter it prompts me for the email to the account says "The Username/Password combo you entered is invalid"

WTF???

Help please. Maybe I am overreacting and missing something... But please help.

support@stardock.com is your best bet.

that was incorrect; for a length of time the servers didn't care about keys or not. they were still operating under the assumption that the only way to be able to play was if you had the beta, and the beta (at the time) was only available to those who pre-ordered and downloaded through Impulse.

@bullet ya mm that's for a length of time.. were talking about now.. since the games out.. and umm the only way to play online is with a serial regsitred key through impulse... so no.. not fail.. pay attention to the dates plz.. and yes i agree i should give the game time and what not.. im just making sure.. because if u read the fine print you only have a certain amount of days to get your free refund so in case.. For example:Shadowrun.. the developer studio leaves me high and dry outta 50 bucks.. i dont get scwered again.. this games is so far friggin awesome.. if it worked.. i would probably say it would woop dotas a** once it gets some more heros.. but like shadowrun.. good games dont always take off.. and shadows runs multiplyer was not only multi platform.. pc-and xbox players.. but it worked right off the bat.. and they still failed... so this game is already starting off on the wrong foot.. hence the Refund?=question.. not immediate help lolz sry if i stirred some trouble.. i do believe i stated in my first post.. the game is friggin awesome.. but when i saw that video.. it looked all too much cliche like a publisher who bought a game from a studio with tons of bugs. and no studio support.. so im kinda weary of how much game content(new heros) well be getting in the future =9 ... i do hope for the best though !! = D

Heya, thanks for the reply, I have sent an email to the suport. Waiting for a relpy. And I was just having an off day and trying to figure out a problem that I thought was already solved didt exactly make me happy. But thanks for the people that responded.

Not really. To get to decline the pirates access packages will be send to the server and afterwards reject those users. How else will the server know it's warez or not? So when 120.000 users simultaneously tries to connect - well, that's a lot of data to handle. It's like when you enter the wrong username/password - you've just 'overloaded' the server with useless info

Well, I presume that's how it works - I'm just a bot *biiip*

I had same problem (hopefully Stardock is learning from this - too many having trouble like this maybe?).  But support had it fixed in about 24 hours!