I just recently purchased Demigod only to find I was just on the edge of the minimum specs and couldn't run demigod at anything other than a stutter. I was upset but decided to ask for a refund not expecting much on that front. To my suprise I received a full refund and promptly within 3 days of submitting the ticket.
Now if that isn't looking out for your player base I don't know what is, I for one will be back someday once I am able to rebuild my computer. This kind of customer support is almost unheard of in the industry. I can actually trust Stardock as a company to look out for my entertainment and not their pockets.
I'll be more careful on my part to make sure I am above the minimum specs, but this customer support really sets Stardock apart and will have me coming back for years to come. 
Thanks Stardock, I appreciate it.
Oh and, all pirate's that think they're justified in ripping games from this company; Die in a Burger King Grease Fire.