If you would read the developer journals, you would find out that it has been admitted that this has been a mess. They are scrambling to fix things as quickly as they can. Yes they care about it.
It's not easy to read somebody you don't know over the internet, but I would wager that Frogboy is maybe even a little embarassed by how things have been working out.
Please realize that they are humans. Your forty dollars does not make you their father. They have feelings too.
I agree that it sucks. What good are you expecting to accomplish by being rude on a company's website?
Edit: Yeah- by all means. If it's a connection issue, the people on this board may be able to help you.