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pacov
pacov
Join Date 02/2008
+183

You have entered an invalid username/pw... can't log in after crash

June 6, 2009 10:54:36 PM from Demigod ForumsDemigod Forums

Well... seeing as I apparently have lots of time to post while I wait for a disconnect, here we go.  I'm at the load screen for pantheon.  I get a hard crash... the new magical crash that doesn't leave any dialog boxes occurs (I posted on this in bugs with logs previously).  Anyway, I now have the invalid login issue.  Presumably, the game still thinks I'm logged in and is denying access when I try to login again. 

Stardock - can you ellaborate on what the time outs are?  If the above occurs, how long do I have to wait until the system realizes I'm not connected?  Is there anything in the works that might resolve this or will it always be an auto-timeout issue?

Update:

Just to clarify - this post was about the outage that lasted approximately 13 hours where regardless what you did, you could not log back in.  Per Frogboy, the issue was caused by their ISP doing some maintenance without informing them.  If the ISP had not been doing maintenance, then perhaps this would have been very similar to the invalid username/password issue that many have encountered in the past. 

Anyway, SD let us know what happened and the 13 hour lockout is over.

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pacov
lethstang
Join Date 07/2006
+2
Reply #1 June 6, 2009 10:55:55 PM
from Demigod ForumsDemigod Forums

im having the exact same problem as pacov. its been 45 minutes and i still cant log back in.

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pacov
PsiSoldier
Join Date 05/2003
+1
Reply #2 June 6, 2009 11:00:18 PM
from Demigod ForumsDemigod Forums

I'm getting this too now..   Dunno if its related but the last Pantheon game I had before my current troubles the game was loading for SEVERAL minutes at start of match before finaly giving me the Player has left the game message and starting.  After that it was only me.  Went back on to check pantheon web stats and saw that the other players had played the match.  But now I cannot log back in.

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pacov
pacov
Join Date 02/2008
+183 moderator
Reply #3 June 6, 2009 11:15:22 PM
from Demigod ForumsDemigod Forums

Frogboy's been reading another post I was chatting on, so I asked him to look here.  FYI - It's been about 25 minutes now since I was locked out.  Just tried changing my password and logging in again.  No dice. 

Update - people in chat are indicating this is pretty common, so perhaps it is.  First I've encountered though.

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pacov
Thonik
Join Date 05/2009
+1
Reply #4 June 6, 2009 11:32:16 PM
from Demigod ForumsDemigod Forums

I'm having the same basic problem. It's been about 1.5 hours since the crash and still can't get on.

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pacov
Shortlived99
Join Date 09/2008
+1
Reply #5 June 6, 2009 11:32:56 PM
from Demigod ForumsDemigod Forums

Me too...  Ive about had it, anyone know the tech support email?  It needs to be easier to find.  Jesus im pissed.

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pacov
lethstang
Join Date 07/2006
+2
Reply #6 June 6, 2009 11:36:35 PM
from Demigod ForumsDemigod Forums

if someone gets it fixed could you post the solution here. 

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pacov
pacov
Join Date 02/2008
+183 moderator
Reply #7 June 6, 2009 11:38:27 PM
from Demigod ForumsDemigod Forums

i will... only going to stick with this for a bit longer before going to bed... ugh.

another thought... I'm looking at my demigodlog file.  There's a parameter called <RefreshLoginFrequency> and it appears to have a value of 30.  I wonder if we waited 30 minutes without attempting to login again, if we'd be able to do so then... no idea if that logically follows with the code, but this doesn't appear to be resolving itself as is for me. 

shortlived- odds are this issue will be resolved after a timeout of some sort occurs (eg prob by the time you log in again)... doesn't seem like much point in contacting tech support at this hour...

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pacov
Shortlived99
Join Date 09/2008
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Reply #8 June 6, 2009 11:44:55 PM
from Demigod ForumsDemigod Forums

Well, so much for playin a game tonight....  So pissed right now. 

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pacov
detoxinator
Join Date 06/2009
0
Reply #9 June 6, 2009 11:54:33 PM
from Demigod ForumsDemigod Forums

Me as well it won't allow my username or password for the last hour now

 

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pacov
knardi
Join Date 04/2009
0
Reply #10 June 7, 2009 12:19:41 AM
from Demigod ForumsDemigod Forums

Good job, Stardock. Good job. Chalk up another screw-up onto your scorecard.

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pacov
pacov
Join Date 02/2008
+183 moderator
Reply #11 June 7, 2009 12:20:14 AM
from Demigod ForumsDemigod Forums

I'm over an hour now as well.  I just tried to login again.... I see something I didn't notice or is new now in the demigodlog file.  It reads:  <ResponseMessage>Sorry, but you have exceeded the max logins for this account.  Please try again later.</ResponseMessage><Token /><Players /><RefreshLoginFrequency>30</RefreshLoginFrequency><AvatarImageURL /></CVPLoginResponse>
info: Impulse error when calling GetPlayerData in AddPlayer. Unable to add player: pacov[0] to game.

In impulseReactor i get "GetPlayerDataByID: 0 not found". 

Oh well, hopefully this won't be an f-up that isn't resolved until Monday.  From the chat, it sounds like alot of people are getting this tonight. 

Also - if anyone has the time for this, please try waiting about 35 minutes without a login attempt.  Then login and post your results.  I think we are probably screwed tonight, but that's my last idea anyway.

 

 

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pacov
InsightSoul
Join Date 05/2009
0
Reply #12 June 7, 2009 12:21:28 AM
from Demigod ForumsDemigod Forums

I had this problem before but it never lasted for more than 3 minutes. Seems like the Demigod matchmaking server is very underpowered for the amount of work it has to do.

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pacov
pacov
Join Date 02/2008
+183 moderator
Reply #13 June 7, 2009 12:58:15 AM
from Demigod ForumsDemigod Forums

Ok.  Last attempt made for the night for me.  No success.  I gave it about 32 minutes without a login attempt and no dice.  Here's some more info from my latest demigodlog file:

nfo: Error from CVP. Response XML:
      <?xml version="1.0" encoding="utf-8"?><CVPLoginResponse><ResponseCode>5203</ResponseCode><ResponseMessage>Sorry, but you have exceeded the max logins for this account.  Please try again later.</ResponseMessage><Token /><Players /><RefreshLoginFrequency>30</RefreshLoginFrequency><AvatarImageURL /></CVPLoginResponse>
info: Impulse error when calling GetPlayerData in AddPlayer. Unable to add player: pacov[0] to game.
warning: CVP: Ignoring unknown Impulse command "ConnectFailed".
info: >>>Entering CVPInterface::ClientLogin()
info: >>>Exiting CVPInterface::ClientLogin()
info: Error from CVP. Response XML:
      <?xml version="1.0" encoding="utf-8"?><CVPLoginResponse><ResponseCode>5203</ResponseCode><ResponseMessage>Sorry, but you have exceeded the max logins for this account.  Please try again later.</ResponseMessage><Token /><Players /><RefreshLoginFrequency>30</RefreshLoginFrequency><AvatarImageURL /></CVPLoginResponse>
info: Impulse error when calling GetPlayerData in AddPlayer. Unable to add player: pacov[0] to game.
warning: CVP: Ignoring unknown Impulse command "ConnectFailed".
info: *DEBUG: OnHide: \000true
info: MUSIC : Activating cue [Main_Menu]
info: *DEBUG: OnHide: \000false
info: *DEBUG: OnHide: \000true
info: MUSIC : Activating cue [Main_Menu]
info: Impulse error when calling GetPlayerData in AddPlayer. Unable to add player: [0] to game.
info: Run time: 0h00m23s

Here's to hoping issues are resolved in the morning. 

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pacov
Blitz64
Join Date 09/2008
+17
Reply #14 June 7, 2009 1:03:38 AM
from Demigod ForumsDemigod Forums

This happened to me many times.  sometimes i can log in after 30 minutes.  sometimes it takes hours.  I usually go to sleep and I'm able to log in the next day.   it really sucks.

 

I'm in the same boat right now.  maybe it's time to go to bed. 

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pacov
pacov
Join Date 02/2008
+183 moderator
Reply #15 June 7, 2009 1:10:09 AM
from Demigod ForumsDemigod Forums

1 more thing... apparently there are some issues with the game lists updating properly as well... not sure as I can't look at custom games due to login, but perhaps all issues are related...

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pacov
electrolatino
Join Date 06/2009
0
Reply #16 June 7, 2009 1:13:48 AM
from Demigod ForumsDemigod Forums

Let me add my voice to those who have been F&#$(#D over by this right now....  Can't login to play peer to peer gaming, someone put me out of my misery.

 

thanks

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pacov
Leviathan29
Join Date 04/2009
0
Reply #17 June 7, 2009 1:19:04 AM
from Demigod ForumsDemigod Forums

also in the same boat.

 

Most companies reset the server when this happens or rollback their wonky server patch.  Could you guys try that?

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pacov
Blitz64
Join Date 09/2008
+17
Reply #18 June 7, 2009 1:24:46 AM
from Demigod ForumsDemigod Forums

this problem existed in the last few patches, since May 4th or earlier.  See my post here on May 4th were I can't login anymore after a crash:

 

http://forums.demigodthegame.com/350391

 

 

 

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pacov
electrolatino
Join Date 06/2009
0
Reply #19 June 7, 2009 1:42:06 AM
from Demigod ForumsDemigod Forums

I WANT MY $40 BACK YOU BASTARDS!  NOW!  CLASS ACTION PLEASE SOME MODERN DAY KHARDASHIAN PRICK!

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pacov
InsightSoul
Join Date 05/2009
0
Reply #20 June 7, 2009 1:46:42 AM
from Demigod ForumsDemigod Forums

I'm pretty sure that the problem lies in the server thinking that you're still logged in after your crash. As such, it is rejecting your new login as invalid.

The kicker is that the login/matchmaking server is very slow and unresponsive. If you crashed, then it will take a while for it to know that you have disconnected.

And by a while I mean a couple of hours.

Fail server is fail.

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pacov
BigAbboTT
Join Date 01/2009
+8
Reply #21 June 7, 2009 1:58:11 AM
from Demigod ForumsDemigod Forums

Quoting electrolatino,
reply 19
I WANT MY $40 BACK YOU BASTARDS!  NOW!  CLASS ACTION PLEASE SOME MODERN DAY KHARDASHIAN PRICK!

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pacov
electrolatino
Join Date 06/2009
0
Reply #22 June 7, 2009 2:46:39 AM
from Demigod ForumsDemigod Forums

Well I just dropped $50 on steam for Total War Empire

 

SAYONARA IF THAT's HOWYA SAY IT!

 

SUUUUUCCCKKKEEEERRRRRSSS!

 

wait, I'm the sucker here....

 

GIMME MY $40 BACK YOU NAZIS!

 

e

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pacov
lethstang
Join Date 07/2006
+2
Reply #23 June 7, 2009 2:46:46 AM
from Demigod ForumsDemigod Forums

i erased that file that has your user preferences in it. now i dont remember my password.  does anyone know how to reset it?

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pacov
Kaerar
Join Date 05/2009
0
Reply #24 June 7, 2009 2:49:11 AM
from Demigod ForumsDemigod Forums

Is there any way for force the server to notice hosts have crashed and flush the data correctly?

Beavaar has the same issue as the OP now cos it crashed while hosting. Please can a dev respond

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pacov
bill ab
Join Date 03/2003
0
Reply #25 June 7, 2009 2:56:31 AM
from Demigod ForumsDemigod Forums

Same problem here too along with my buddy I'm on vent with. Both of us crashed and now can not log in due to invalid username/password....STUPID

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