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CelMare
CelMare
Join Date 05/2009
+11

Adding Player Notes not working

October 15, 2009 5:49:20 AM from Demigod ForumsDemigod Forums

More than a week ago i tried the first time to add a player note through the website. of course i am logged in.

here is what i get on big white letter on red background:

Unable to add note due to database error. Please try again later.

 

It never worked and still doesn't. tried it now for about 20 times on different days and hours with the latest firefox, latest opera, ie8 all under windows vista and with ff 2.0.0.20 under linux. additionally i could test it under firefox again but a third pc using xp.

 

as i heared for others it is working. so i think it must be an error related to my account.

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CelMare
Spooky__
Join Date 10/2008
+74
Reply #1 October 15, 2009 6:05:37 AM
from Demigod ForumsDemigod Forums

Yeah, sounds like an error on Stardock's side with your account. I think you should also try to write to support@stardock.com. If it is some account and/or database issue, the (usually very quick) official support line may be able to solve this more quickly.

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CelMare
CelMare
Join Date 05/2009
+11
Reply #2 October 15, 2009 6:17:53 AM
from Demigod ForumsDemigod Forums

k. thx for info. i will try also the email way.

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CelMare
Spooky__
Join Date 10/2008
+74
Reply #3 November 12, 2009 9:04:39 AM
from Demigod ForumsDemigod Forums

Well, now I have the same issue.

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CelMare
CelMare
Join Date 05/2009
+11
Reply #4 November 12, 2009 9:26:41 AM
from Demigod ForumsDemigod Forums

i emailed them this already for months am still waiting for a response (beside the automatic one). morpheus did the same i think a week ago. i also had a forum thread open for this issue. maybe you have more luck.

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CelMare
morpheas768
Join Date 06/2009
+161
Reply #5 November 15, 2009 7:43:24 AM
from Demigod ForumsDemigod Forums

Celmare i e-mailed them and they responded. then i gave them screenshots and currently they are trying to help.

Slowly but at least they are.

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CelMare
OMG_blackmage
Join Date 06/2009
+42
Reply #6 November 15, 2009 9:13:02 AM
from Demigod ForumsDemigod Forums

I tried about a few days back and it worked perfectly.

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CelMare
morpheas768
Join Date 06/2009
+161
Reply #7 November 15, 2009 9:35:43 AM
from Demigod ForumsDemigod Forums

Well it doesnt work for me.

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CelMare
Spooky__
Join Date 10/2008
+74
Reply #8 November 15, 2009 9:55:56 AM
from Demigod ForumsDemigod Forums

Yeah, still not working for me. I got a response a few days ago that it will probably be fixed soon. Hopefully at least some time next week.

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CelMare
OMG_blackmage
Join Date 06/2009
+42
Reply #9 November 15, 2009 10:09:13 AM
from Demigod ForumsDemigod Forums

User error?

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CelMare
CelMare
Join Date 05/2009
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Reply #10 November 15, 2009 10:11:43 AM
from Demigod ForumsDemigod Forums

ha, i knew spooky works for SD. i never got an asnwer sicne two months.

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CelMare
Spooky__
Join Date 10/2008
+74
Reply #11 November 15, 2009 10:14:02 AM
from Demigod ForumsDemigod Forums

Hehe, well I got an answer 26 hours after I sent it in .

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CelMare
Trigeminal
Join Date 07/2008
+89
Reply #12 November 15, 2009 10:36:01 AM
from Demigod ForumsDemigod Forums

It used to work for me, but now I have the same problem too.

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CelMare
morpheas768
Join Date 06/2009
+161
Reply #13 November 15, 2009 1:56:07 PM
from Demigod ForumsDemigod Forums

Quoting Spooky__,
reply 11
Hehe, well I got an answer 26 hours after I sent it in .

I have to say i got a response 18 hours after i e-mailed them. Thats pretty responsive imo.

On the other hand it is really really weird that they did not answer to you CelMare.

umm.....where did u sent the e-mail?

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CelMare
morpheas768
Join Date 06/2009
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Reply #14 November 17, 2009 6:42:08 AM
from Demigod ForumsDemigod Forums

They FIXED it for me! WOW after 1 week exactly they fixed it!

And keep in mind that they are busy these days with the new patch and all! So it is really just 5 work days , im not counting weekend.

I have never seen such great support! If it was EA i would still be waiting for an answer.

Thank you Stardock!

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