Recently purchased this game and have been playing against the AI a bunch - figured I'd give online a shot in a 'noob' custom game, 4 vs 4 Exile.
Now, when I play Single Player, the game runs fine. I've tweaked my video settings so that I can play with a consistent frame rate, and I usually have a Sim Speed of 9 or 10. However, while playing this game online other players were complaining of lag (and I noticed the game freezing as if it were waiting for stuff to happen. I can mouse places and select things, but nothing was moving/attacking.) I was informed that I had accumulated 10ms of lag time already.
While that's a little foreign to me, I checked my Sim Speed (8, far from the lowest at 4) and my Ping to other players ranged between 50 to 360. Trying to be courteous I dropped from the game and hit up PCPitStop.com and SpeedTest.net/PingTest.net to check out my connection.
According to SpeedTest.net, my Download is 2.14mb/s and my Upload is 0.68mb/s. PingTest.net grades my connection as A (0% loss, Ping 33, Jitter 1ms, from Ontario, Canada to Germantown, WI, a distance of 400 miles.). My connection does go through a router, however I have never had issues with it in the past, nor with any other online game (playing SupCom over a LAN didn't have any problems).
I'll try it again sometime with the router removed, but I'm not convinced it'll help. Is there anything else I can check/do to resolve this?