Removing trojans is a tricky business because you have to find the right scanning software for your pc infection.  There is also the larger problem of rootkits which are very difficult to solve and cause re-infection until they are removed also.  That said, have you tried MalwareByte's Anti-Malware?  It's pretty good.

If you can't eliminate the problem with trying some other scanners then you need to go to a rescue site like Bleeping Computers and follow their instructions to the letter.  They helped me (in just a few days) with a rootkit problem that persisted for weeks before they eradicated it fully.

Absolutely.  Boot from CK and nuke the HD down to bedrock first -- delete & rebuild the partition(s).  After the clean install, update your security software and get windows updates, etc, etc.  Every security pgm I have ever seen needed tweaks to make it more strict / paranoid than default.  I also tweak lots of browser & windows settings  -- disable some services (requires some research), and normally disable flash & javascript. You'll often need JS for legit sites (like this one), but keep it off for unknown sites.  If you aren't a video nut, you can probably keep flash off for months at a time - I've had it on only once in the last 2 years.  Most people don't need Java -- uninstall it and/or keep it disabled in your browser's add-on screen.  Replace Adobe Reader (I use Foxit reader instead).  Set the pdf reader not to use javascript or flash, not to open on demand, etc.  Set your PC not to auto-run anything from CDs or thumb-drives (requires registry tweaks or TweakUi).  If you are on XP and log on as administrator, consider running browser & email client DropMyRights (works with Firefox & Thunderbird; not with IE; flaky with Chrome).  Get some kind of add-filtering software -- the bad guys have lots of money to buy adds that will exploit whatever new flaw they know of, even on legitimate add-supported sites.

If you have backups, restore ONLY data files, not programs.  And do all your system hardening before you restore anything. 

I would try Malewarebytes. See if that solves the issue and removes the infection.

Lord Cobol I don't do anything but run AVG and haven't had an infection in years. It boils down to your behaviors on the net and what you click on or download.

• CWSHREDDER

• malwarebytes

• HIJACKTHIS - you post the log to the analyzer just to see what it says but don't do anything/try to fix. Go to one of the HIJACK THIS forums for help

• McAfee Stinger

You can always make a small human sacrifice and see if Yrag shows up.

Elana, did you try going to Bleeping Computers web site?  Did you click on the 2 links shown on the web page for Bleeping Computers?

Here is their Welcome page.  Basically, register with them, do some reading there and then post a help request in the right forum.  A very tech savy person will then assist you in removing your pc virus.  They were excellent and helped me remove a rootkit from an infected pc without having to reformat my HD or re-install windows.  They will also help you learn how not to get viruses too.

Ues, malwarebyres, and now just finished scan with avira.  Avira found 4 trojans, virus and quarantined them, then i deleted them.

Can now do galciv.  But impulse only go as far as the download updates (very small dialogue window) centered on desktop.  Then nothing.

MS word 2002, can't open any docs, and new docs, once saved, cannot be opened.  Dialog box says they are infected, or my anti-virus software is not update, (it is), or, anti-virsu software is uncompatabe with 'the application."  (MS Word).  When i try, the only way out of the dialogue boxes, is to repl doc with template... so deleting all my articles, docs. etc won't take care of it.

yes, did sys restore already.

just ran cw shredder, twice, and it found nothing.

Start/ Run: type msconfig. Un-check ttux.qqo. Re-boot.
  

i did the hijack thingy.  downloaded it.  installed it.  ran it.  ran it.  copied log.  posted log (paste) into analyzer field.  hit "parse"  went to window. said cant open file.

Do what yrag said...he is the resident guru and wouldn't steer you wrong.

I tried to do what yrag said.  but I cannot find the 'ttux.qqo ' after i run msconfig.  its not in any of the flile tabs, or boxes -so i cannot 'uncheck' it.

i downloaded hitman pro.  tried to install it.  siad file was in use by another program.  I closed browswer (usually fixes this message).

then it said 'program is not a valid 32 bit program  (it is!).