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Bobzac
Bobzac
Join Date 01/2002
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teck support

left over files

November 16, 2014 11:37:33 AM from WinCustomize ForumsWinCustomize Forums

no response from tec support via email and phone forget about it! could someone advise me how to delete remaining files files,which prevent me from reinstalling fresh. Icon packer is in Chinese  I have 2 serial numbers that are the same nothing shows in stardock central I have renewed one,but the other is the same number. I have been with stardock from the start at least 10 years. no response from tec support.years ago you could call. please help if you can my email is rdellairo@gmail.com

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Bobzac
Hankers
Join Date 04/2004
+545
Reply #1 November 16, 2014 11:44:26 AM
from WinCustomize ForumsWinCustomize Forums

Stardock tech support is by email only.

You will need to start a trouble ticket here - https://esupport.stardock.com/index.php?/Tickets/Submit

You will receive an automated ticket number. Please do not send another email until hearing from a support tech. Tickets are responded to on a first come first served basis and sending another email would reset your position in the queue.

Please note that this is the weekend and Stardock support won't return to work until Monday.

 

Stardock Sales and Support are open Monday - Friday (9am-4pm EST). Every effort is made to respond to queries as quickly as possible, though emails sent after-hours and on weekends will generally not be seen until the following work day.

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Bobzac
ElanaAhova
Join Date 09/2008
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Reply #2 November 20, 2014 11:39:05 PM
from Elemental ForumsElemental Forums

I have had to use the email approach.  Works fine.  Its not instant - but get the help you need.  Be very, very  specific in the info you provide...

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Bobzac
Bobzac
Join Date 01/2002
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Reply #3 December 9, 2014 9:17:35 AM
from Stardock ForumsStardock Forums

Thanks to everyone i did what you said all went well just took time

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