FAQ: SDCentral registration and other issues

from Stardock Forums
If you have any problems with Stardock Central, let us know.

One issue that we've seen already is the question of registering products.

If you purchased GalCiv, it is important to put the serial # into the GalCiv entry and NOT in the Drengin.net entry. Similarly, if you purchased Drengin.net don't put it into the GalCiv one.

And obviously don't put your serial number into both, otherwise it will fail validation.

Here is a screenshot to help guide you along:

http://www.galciv.com/temp/sdex.jpg
5,998 views 78 replies
Reply #1 from Stardock Forums Top
I posted this in another thread (FAQ: DL problems) as well.

Running SDC .99a 139. GalCiv, bonus pick and windowed mode are already installed but I stopped the multimedia download since I didn't want to wait. Now Gal Civ is not longer listed under my drengin.net tab (I only bought GalCiv) even though I'm properly registered and already installed except for the multimedia. Using the Atlanta server and my serial number is properly only in the Galciv box (no serial for drengin.net since I'm not a subscriber).
Reply #2 from Stardock Forums Top
The only problem I have is that I want my Drengin.net subscription but I don't dare try submitting my form again with this warning:
"Do Not Resubmit Your Order!" LOL

I hope that the sales people from stardock get in touch with me quickly so I can start playing these Stardock games :)

This is probably not the kind of post you were looking for in this tread right?... oh well ;p
ObjectDock - Access shortcuts and frequently used applications from an animated dock.
Reply #3 from Stardock Forums Top
Yay! Stardock has illustrated it's name in customer service. I'm downloading Galciv now.... oh boy oh boy oh boy... :d

~SDC~
Reply #4 from Stardock Forums Top
I'm still not sure, maybe I'm dumb :p , but I want to be sure for tomorrow (I'm in Europe, so it'll be ak at 6am !) : on which "tab" should the registration be entered ? Currently under 0.99b.141, when clicking on Registration there is a "Drengi.net" tab that allows registration for Drengin.net OR GalCiv (combo box), and a Stardock tab that only has CursorXP ...
Will GalCiv appear on the Stardock tab tomorrow, or will we have to use Drengin.net tab/GalCiv registration ? :notsure:
Reply #5 from Stardock Forums Top
Ooops sorry !!!
I'm really tired, I wrote the last message and then saw there was a LINK to a SCREENSHOT that made everything clear in Frogboy's original message ...
My stupid question merits deletion ... ;p
Reply #6 from Stardock Forums Top
Ok here is one.
I purchased Drengin.net about 2 years ago and I have access to all of the software? :notsure:

Should it be this way? Or do I need to try to download it then it would tell me that it is shareware?

I want to buy the D.net again, and I want to be honest especially with such a kick a$$ company. And that is why I havnt tried to download yet.

Well should I try?

--Playdough

~SDC~
Reply #7 from Stardock Forums Top
Ok, I'm able to register my GalCiv info, but Stardock refuses to authenticate me, giving this error:

Your Stardock.net account (email) has failed to log on to the Stardock Central servers. Since you are not currently logged on to the server you will be unable to install or view any updates that are available. Please stand by while we laugh mockingly.

Ok, so I made up the last line.

What authentication is failing? Is it the same as the www.galciv.com login? I don't see anywhere in Stardock Central to edit a login password....
Reply #8 from Stardock Forums Top
cmeisman, if you have only purchased Drengin.net then you should only have access to the games in Drengin.net (GalCiv, Lightweight Ninja, Corporate Machine, Stellar Frontier).

You should be other products we have on the other tabs. But you should only be able to see the shareware versions of them.
Reply #9 from Stardock Forums Top
George,

Under the tools menu you should have a "Edit Stardock.net Account" option. If you do not, then you are using an old build and need to upgrade. Here's the link to the most current build: http://storage.stardock.com/files/stardockcentralrc1.exe
Reply #10 from Stardock Forums Top
T-Man

Thanks, upgrading to RC1 fixed the problem!
Reply #11 from Stardock Forums Top
Joe, or anyone else having the same problem as joe. Can you please export your HKEY_LOCAL_MACHINE\SOFTWARE\Stardock\ComponentManager registry key and send it to me.

I think there is something in registry that is causing the problem.
Reply #12 from Stardock Forums Top
Even though I have no proxy information entered into the Stardock Central configuration, it still attempts to connect via the proxy server configured in Internet Explorer. This is bad and wrong and is one cause of the "Your stardock.net account has failed to log in" error. When I turned off the proxy (Proximotron) then I was able to log in.

Of course, GalCiv was downloading at 1.35K/s. Thanks, but I think I'll just wait about a week and see how the speed is then.
Reply #13 from Stardock Forums Top
Atholbrose, you're a genius. That was my problem too. How on earth did you ever think to check this?
Reply #14 from Stardock Forums Top
Actually its a Proximotron issue. It edits the incoming data. Here is information from our FAQ.

http://www.stardock.com/support/support.asp?product=55

Stardock Central fails to register my Stardock.net account and I am using AdSubtract or Proxomitron.

AdSubtract modifies the incoming data. By doing this they are corrupting the data that is being received by SDCentral. To correct this problem configure AdSubtract to not filter our servers:

In AdSubtract, on the Filters tab, add
sdcentral.stardock.com. Then select sdcentral in the
list then deselect all the checkboxes and click apply.

This will allow all sdcentral.stardock.com requests to pass through.

The same fix works for The Proxomitron, which does the same things as AdSubtract. The only difference is you have to add sdcentral.stardock.com to a text file.
Reply #15 from Stardock Forums Top
FWIW, I never had any of that installed, and still encountered this problem. T-Man, it may still be worth taking a look at any regostry issues associated with SDC.

-Dave

~SDC~
Reply #16 from Stardock Forums Top
I posted this in another thread on the main board as well.

Once again I get a Crash trying to click on the "WinCustomize" button.

Here are the Details. Please, Please, Please fix this product as it appears to be the Weak Link and wholly unreliable.

________________________________________________________

SDCENTRAL caused an invalid page fault in
module SDCENTRAL.EXE at 0167:004340fd.
Registers:
EAX=00000000 CS=0167 EIP=004340fd EFLGS=00010246
EBX=7803bbf0 SS=016f ESP=006bce50 EBP=006bf7f4
ECX=ffffffff DS=016f ESI=00455014 FS=416f
EDX=00000000 ES=016f EDI=00180001 GS=0000
Bytes at CS:EIP:
f2 ae f7 d1 2b f9 8d 54 24 1c 8b c1 8b f7 8b fa
Stack dump:
006bfb60 006bf7f4 006bd470 bff55591 006bf7f4 7803bbf0 00000003 822f2318 822f24d8 822f2698 822f2858 00000007 822f20cc 822f213c 822f214a 822f2bd8

SDCENTRAL caused an invalid page fault in
module KERNEL32.DLL at 0167:bff7436e.
Registers:
EAX=ffffffff CS=0167 EIP=bff7436e EFLGS=00010286
EBX=00000000 SS=016f ESP=006bc990 EBP=006bc9c4
ECX=17bf0f3d DS=016f ESI=0004000e FS=416f
EDX=00000000 ES=016f EDI=00040006 GS=0000
Bytes at CS:EIP:
0f c1 01 48 c2 04 00 83 01 00 6a ff 51 68 59 00
Stack dump:
5f401936 17bf0f3d 006bce88 5f419e17 00451aa8 006bce88 006bd414 5f419e5e 00000000 006bce88 006bca10 5f49295f 00000000 006bd420 7800c9e5 00451aa8

SDCENTRAL caused an invalid page fault in
module USER.EXE at 0008:0000442b.
Registers:
EAX=00000000 CS=1787 EIP=0000442b EFLGS=00000246
EBX=00000000 SS=3487 ESP=00000000 EBP=006b0008
ECX=00020164 DS=16b7 ESI=0002690c FS=416f
EDX=00000000 ES=16b7 EDI=00020164 GS=0000
Bytes at CS:EIP:
66 57 66 67 8b 46 08 66 50 0e e8 fe 00 8b f2 66
Stack dump:
0002690c 00020164 44af0020 00031787 0002690c 00020164 0002690c 00020164 44af0038 00031787 0002690c 00020164 0002690c 00020164 44af0050 00031787
________________________________________________________

Toothy
Reply #17 from Stardock Forums Top
Tman,
You misunderstood. (Or I misunderstood what I bought)

I purchased Drengin.net (What I thought was a 1 year subsciption like ODNT) about 2 years ago and I have not renewed. My old codes work fine. I can get the latest version and everything new. Is this the way it should be?

--Playdough

~SDC~
Reply #18 from Stardock Forums Top
Nam: Yes. The clock on yur subscription won't start until tomorrow.

Toothless: Without knowing which version of SDCentral you're using it's hard to provide feedback on that. Did you literally download and install RC1? It's over in the downloads section.

~SDC~
Reply #19 from Stardock Forums Top
Frog,
Im at home right now Diffrent loggin :notsure: Namsiem = Playdough

Let me rephrase,
Ive used Dregin for a full year 2 years ago. Expired some time in early 2002.

At the time of expire GC was talked about and not even alpha stage.

I was just able to download version:1.01.029
My SDC Ver is: 0.99c.145
My registered Name is Clayton Meisman
Am I misunderstanding something or is this a bug?

--Playdough/Namsiem

~SDC~
Reply #20 from Stardock Forums Top
That's what I'm saying, no one's Drengin.net account has expired. We haven't really started the clock yet on it. Not until tomorrow. So a YEAR from now then you'll have to worry. ;)
Reply #24 from Stardock Forums Top
T-Man -- Yes, I know Prox interferes with things. That is why I configured Stardock Central to NOT USE THE PROXY SERVER. In Tools->Setttings->Connection, there is nothing listed in the Proxy section, therefore no proxy should be used. However, Stardock Central uses the proxy configured in Internet Explorer's settings anyhow. (One guess is that SDC is not overriding the proxy settings in the IE control properly.) So, in this case, this is an SDC issue.

~SDC~
Reply #25 from Stardock Forums Top
T-Man/Atholbrose -
I am not using Proximotron. So it can't be that.

It seems to be exactly what Atholbrose said. If you tell SDC to use "no proxy", it will use whatever proxy is set up for IE. (In my case, it pointed to a server that no longer physically exists, but since I never use IE, I never noticed.)

If you want that to be SDC's behavior, fine - but you should be explicit about that.