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RonniCordova
RonniCordova
Join Date 04/2009
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Registration/Serial # problem

April 14, 2009 7:14:13 PM from Stardock ForumsStardock Forums

On a whim i bought DG today with a friend and came home to install. His install went through without a problem. Mine on the other hand has been nightmare.

 

After i install and get impulse going, i log into impulse to register the game and get the 204 error about an invalid serial number. Puzzling. Am I missing a page where i go to register the game prior to registering it in Impulse? I've checked my serial, made sure im using dashes etc. I'm not full retard but i cant find anywhere else that I'm supposed to register my serial number other than within impulse. If thats the only place i can register then im probably SOL.

 

Any help would be great. thanks.

 

 

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RonniCordova
RonniCordova
Join Date 04/2009
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Reply #1 April 14, 2009 7:16:56 PM
from Stardock ForumsStardock Forums

"the serial number you have entered is not recognized by impulse"

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RonniCordova
kryo
Join Date 05/2003
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Reply #2 April 14, 2009 7:25:19 PM
from Demigod ForumsDemigod Forums

Make sure you're not entering any letters O/I/L. The serials only contain numbers and letters a-f (some people have noted that lowercase works but caps do not, we'll have to look into that).

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RonniCordova
habicabi
Join Date 06/2002
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Reply #3 April 14, 2009 7:30:23 PM
from Demigod ForumsDemigod Forums

I would say the same thing. Check caps lock etc etc

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RonniCordova
RonniCordova
Join Date 04/2009
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Reply #4 April 14, 2009 7:36:34 PM
from Stardock ForumsStardock Forums

already tried it with lowercase/all caps. Not using any O's/I's/L's.

 

we tried registering my friends key on my impulse after he installed and it worked fine. just mine doesnt seem to. just tried it a few more times with my info and no dice.

 

Possibly just have a dead key?

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RonniCordova
kryo
Join Date 05/2003
+458 sdemployee
Reply #5 April 14, 2009 7:43:19 PM
from Demigod ForumsDemigod Forums

If you're entering it correctly and it still won't take, contact [email protected].

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RonniCordova
RonniCordova
Join Date 04/2009
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Reply #6 April 14, 2009 7:48:12 PM
from Stardock ForumsStardock Forums

any particular information i should send along with that email beyond the problem itself?

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RonniCordova
highlander
Join Date 01/2007
+64
Reply #7 April 14, 2009 8:00:26 PM
from Stardock ForumsStardock Forums

Yes, send your e-mail in from the Stardock.net account e-mail you used when you created your account. also include the serial number your attempting to use.

 

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RonniCordova
carlmalown
Join Date 03/2009
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Reply #8 April 15, 2009 2:42:30 AM
from Stardock ForumsStardock Forums

Well at least someone else is having the same issue I am. Do you know how long it takes for them to reply from support I just sent one and was curious how long I would have to wait.

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RonniCordova
MobBoss
Join Date 03/2006
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Reply #9 April 15, 2009 10:36:42 AM
from Demigod ForumsDemigod Forums

I had a ticket in last night on the 14th on this issue.  No answer from support as of the time of this post.

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RonniCordova
highlander
Join Date 01/2007
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Reply #10 April 15, 2009 11:03:41 AM
from Stardock ForumsStardock Forums

carlmalown - check your In box

MobBoss - also, check your In box

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RonniCordova
stef2130
Join Date 04/2009
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Reply #11 April 16, 2009 4:52:52 PM
from Stardock ForumsStardock Forums

im having the same problem whit the seriale key

 

how long is the time of responce from the thec suport

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RonniCordova
elf shot the food
Join Date 03/2008
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Reply #12 April 17, 2009 3:34:47 PM
from Stardock ForumsStardock Forums

Same problem here (retail version purchased from Amazon).  Just sent email to support (from my registered email address).  Hoping to hear back soon!  As an added twist, when entering the serial number into Impulse, it automatically populates the genre/game info - so something is working.  But I still get the "ref: 204" invalidity error.

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