New to multiplayer, having problems

Help?

hey people, i have been playing single player for a while and decided to test my skills online, but i can log on, but when i try the chat, no one seems to respond, and when i try to join a game, it just says it's trying to place me in a game, any help you can give would be great!

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Open ports, set firewall to allow demigod, etc.

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i use norton, how exactly would i do that?

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