TheZealot

Join Date 04/2009

During a game my pc crashs

Sometime when i'm playing demigod, in the middle of the game, my monitor goes black, my audio keeps on making an annoying repeating sound then my pc shuts downs. Any reason why or how to fix?

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What type of 3D card do you have, what Sound Card and Audio Drivers do you use, do you have problems with other games and when you say shut down do you mean the PC closes down in an orderly manner, like restarting or such, or does it just freezes and locks up?

There could be a few ways to fix this, however I can't honestly say until I have more information.

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Quoting ZehDon,

reply 1

My computer specs are:

nvidia 9800gx2

E8400 3 ghertz duo

4 gb ram

Asus p5ql pro deluxes motherboard

I use the network/audio card that comes with the motherboard

My drivers are all up to date.

Also my pc just freezes and locks up.

Lastly it happens MAINLY whenever i play online, it rarely happens in single player

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I have the same exact issue.

I'm gaming on a Gateway P7811-FX (Check for accurate specs) and it's NOT a heating issue. It ONLY happens with Demigod

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I have a similar issue. It occurs in approx 1/3rd of my games.

PC completely resets. No nice messages or bsod and no error report on restarting.

I assume that the reboot happens when a map finishes loading, as it only occurs after it has been loading for some time. Long enough I would think to have finished loading into the game. This doesn't happen with any other games I play.

I'm using dual radeon 4800s with the latest drivers. Not much point giving more info off the top of my head as it could be incorrect. Is there somewhere I can upload my dxdiag when I get home?

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I have the exact same issue.

Posted the same problem earlier.

Seems to start happening since the last update.

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Hrmm. Do the techs actually read posts in this forum?

I was woefully conservative in the estimation of my crash/game ratio. So far I have tried to play ten games of Demigod, and it has rebooted my computer five times out of those ten. The last three attempts in a row have all resulted in my PC completely rebooting.

Where do I send my dxdiag? Come on people, I'd like to do what I can to help this issue get fixed so I can actually play!!

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They do respond....here is the ticket trail (unresolved as it may be). They have been very responsive and I think its important to give credit where credit is due. I just hope they can resolve this...Im glad Im not the only one with this issue.

Please reference http://forums.demigodthegame.com/349565

I have updated my video drivers and sadly have the latest audio set. I am
still having the same issue. Entire computer locks up with Black screen.
Hard boot is only way to get anything to work again. Please let me know what
more you need. Attached is the Demigod log in its entirety and my most
recent DxDiag with the updated video drivers. Please advise on anything I
can do. I appreciate any assistance. I love the game....when I can play it!

V/R

Nate

Attachments

DxDiag.txt (45.16 KB)

DemigodLog.txt (85.43 KB)


Dave Marquis

	Posted On: Apr 29 2009 02:33 PM
Nate, Please follow this link in Internet Explorer, other browsers will not give the desired result: http://sd.stardock.com/mike/apps/enumerate_startup.bat Save the Batch file, run it, and copy & paste the text from the log file it generates on the desktop in a reply to this e-mail. David Marquis Technical Advisor Stardock Corporation 15090 N Beck Rd. Suite 300 Plymouth, MI 48170

Posted On: Apr 29 2009 08:14 PM

=========================================================================
=Generated by enumerate_startup.bat (C) 2005-2006 Mike Haber of Stardock=
=========================================================================

=====HKLocal Machine=====

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
Camera Assistant Software REG_SZ "C:\Program Files\Camera Assistant Software for Gateway\traybar.exe"
ccApp REG_SZ "C:\Program Files (x86)\Common Files\Symantec Shared\ccApp.exe"
osCheck REG_SZ "C:\Program Files (x86)\Norton 360\osCheck.exe"
Adobe Reader Speed Launcher REG_SZ "C:\Program Files (x86)\Adobe\Reader 8.0\Reader\Reader_sl.exe"
eRecoveryService REG_SZ
QuickTime Task REG_SZ "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
iTunesHelper REG_SZ "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
SunJavaUpdateSched REG_SZ "C:\Program Files (x86)\Java\jre6\bin\jusched.exe"

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run\OptionalComponents
(Default) REG_SZ

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run\OptionalComponents\IMAIL
Installed REG_SZ 1
(Default) REG_SZ

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run\OptionalComponents\MAPI
NoChange REG_SZ 1
Installed REG_SZ 1
(Default) REG_SZ

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run\OptionalComponents\MSFS
Installed REG_SZ 1
(Default) REG_SZ

==================================================================

=====HKCurrent User=====

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
ehTray.exe REG_SZ C:\Windows\ehome\ehTray.exe
DAEMON Tools Lite REG_SZ "C:\Program Files (x86)\DAEMON Tools Lite\daemon.exe" -autorun
msnmsgr REG_SZ "C:\Program Files (x86)\MSN Messenger\msnmsgr.exe" /background
EA Core REG_SZ "C:\Program Files (x86)\Electronic Arts\EADM\Core.exe" -silent
a85106038bc2bc38dbeeda912439f85f REG_SZ D:\GAMEFI~1\FINALF~1.EXE /r
WMPNSCFG REG_SZ C:\Program Files (x86)\Windows Media Player\WMPNSCFG.exe

==================================================================

=====Current User Startup=====
Volume in drive C is OS
Volume Serial Number is 0275-E965

Directory of C:\Users\Dad\Start Menu\Programs\Startup

04/17/2009 05:53 AM .
04/17/2009 05:53 AM ..
04/23/2009 07:39 PM 1,120 ImpulseNow.lnk
1 File(s) 1,120 bytes
2 Dir(s) 27,613,560,832 bytes free
==================================================================

=====All Users Startup=====
==================================================================

=====Running Services=====
These Windows services are started:

Apple Mobile Device
Application Experience
Application Information
Automatic LiveUpdate Scheduler
Background Intelligent Transfer Service
Base Filtering Engine
Bonjour Service
CNG Key Isolation
COM+ Event System
Computer Browser
Cryptographic Services
DCOM Server Process Launcher
Desktop Window Manager Session Manager
DHCP Client
Diagnostic Policy Service
Diagnostic System Host
Distributed Link Tracking Client
DNS Client
Empowering Technology Service
EPSON V3 Service4(01)
Extensible Authentication Protocol
Function Discovery Provider Host
Function Discovery Resource Publication
Group Policy Client
IKE and AuthIP IPsec Keying Modules
Intel(R) Matrix Storage Event Monitor
IP Helper
iPod Service
IPsec Policy Agent
KtmRm for Distributed Transaction Coordinator
LiveUpdate Notice
Multimedia Class Scheduler
Network Connections
Network List Service
Network Location Awareness
Network Store Interface Service
NVIDIA Display Driver Service
O2Micro Flash Memory Card Service
Plug and Play
Portable Device Enumerator Service
Print Spooler
Program Compatibility Assistant Service
ReadyBoost
Remote Access Connection Manager
Remote Procedure Call (RPC)
Secondary Logon
Secure Socket Tunneling Protocol Service
Security Accounts Manager
Security Center
Server
Shell Hardware Detection
Software Licensing
SSDP Discovery
Superfetch
Symantec Core LC
Symantec Event Manager
Symantec Lic NetConnect service
Symantec Settings Manager
System Event Notification Service
Tablet PC Input Service
Task Scheduler
TCP/IP NetBIOS Helper
Telephony
Terminal Services
Themes
UPnP Device Host
User Profile Service
WebClient
Windows Audio
Windows Audio Endpoint Builder
Windows Defender
Windows Driver Foundation - User-mode Driver Framework
Windows Error Reporting Service
Windows Event Log
Windows Firewall
Windows Image Acquisition (WIA)
Windows Management Instrumentation
Windows Media Player Network Sharing Service
Windows Search
Windows Time
Windows Update
WinHTTP Web Proxy Auto-Discovery Service
WLAN AutoConfig
Workstation
XAudioService

The command completed successfully.

==================================================================


Dave Marquis

Posted On: Apr 30 2009 10:49 AM

Nate,

Our Games Software Manager has posted a reply to your Forum post;

If there are drivers for your monitor you may want to install those as Vista doesn't always handle the generic monitor driver well.

If you have any anti-virus programs, exclude the Demigod folder from it as A/V software actively scanning a game's folder can cause performance issues. Since it's happening during multiplayer, it could also be caused by an internet security program. You could try making an exception for Demigod in any internet security program that you have and see if that clears up the problem.

David Marquis
Technical Advisor
Stardock Corporation
15090 N Beck Rd. Suite 300
Plymouth, MI 48170

Posted On: Apr 30 2009 12:18 PM

David,
Im gaming on a Gateway P7811-FX laptop. Monitor drivers are kind of a non-issue. I can attempt the exclusion on my AV program, but that’s kind of a stretch. The lock up happens in both Single Player and Multiplayer. Demigod has more access to the outside world than it should right now....haha. I appreciate the effort, but it sounds like you guys are drawing blanks as well. Not sure where to go from here...


Dave Marquis

Posted On: Apr 30 2009 01:34 PM

Nathanael,

Can you check your Anti-Virus configuration settings for any 'extra' functions, like Ad/Spy/Mal watcher apps?
I see Windows Defender running, as long as you have a good AV also running, you don't really need WD.

I'm wondering if this may be a router issue, can you provide your router and firmware version?

David Marquis
Technical Advisor
Stardock Corporation
15090 N Beck Rd. Suite 300
Plymouth, MI 48170

	Posted On: Apr 30 2009 02:34 PM
Its a linksys wrt54g (embarrassing I know). Strangely enough, my outdated desktop runs DG (albeit sluggishly) without crashing at all. I will test the AV theory tonight and post results. Currently at work.


Michael Sowards-Emmerd

Posted On: Apr 30 2009 03:25 PM

Hello,

Please try the following:

-For VISTA Users: click Start, in the start search field type 'cmd'. Right-click on the search result and select 'Run as administrator'.
For XP Users: Click Start and then Run, Type 'cmd' and hit enter.
-VISTA ONLY: If UAC is enabled, click 'Continue'
-Type: sfc /scannow
-Wait for the scan to complete (this can take several minutes)
-When the scan has completed, it should give you some feedback as to the result

Please let me know whether this resolves your problem or if you have any additional questions.

Michael Emmerd
Technical Advisor
Stardock Systems, Inc.
http://www.impulsedriven.com

Posted On: May 01 2009 08:20 AM

Unfortunately it did not....I'm still crashing. I tried with and without
Anti-Virus loaded, before and after running detailed command. I see a few
other people in the forum are detailing this same problem

On Thu, Apr 30, 2009 at 12:25 PM, TotalGaming.Net Support <
[email protected]> wrote:

> Hello,
>
> Please try the following:
>
> -For VISTA Users: click Start, in the start search field type 'cmd'.
> Right-click on the search result and select 'Run as administrator'.
> For XP Users: Click Start and then Run, Type 'cmd' and hit enter.
> -VISTA ONLY: If UAC is enabled, click 'Continue'
> -Type: sfc /scannow
> -Wait for the scan to complete (this can take several minutes)
> -When the scan has completed, it should give you some feedback as to the
> result
>
> Please let me know whether this resolves your problem or if you have any
> additional questions.
>
>
>
> Michael Emmerd
> Technical Advisor
> Stardock Systems, Inc.
> http://www.impulsedriven.com
>
>
> Ticket Details
> Ticket ID: XZH-925116
> Department: Support - Games
> Priority: Received
> Status: On Hold
>


Michael Sowards-Emmerd

	Posted On: May 01 2009 05:13 PM
Hello, If the date in the DxDiag is correct, there should be a newer driver out that you could try for your graphics card: http://www.nvidia.com/Download/index.aspx?lang=en-us Please let me know whether this resolves your problem or if you have any additional questions. Michael Emmerd Technical Advisor Stardock Systems, Inc. http://www.impulsedriven.com

Posted On: May 03 2009 12:30 AM

Still no luck. Attached is the lastest dxdiag. Locked up at the beginning of
the second game.

On Fri, May 1, 2009 at 2:13 PM, Stardock Technical Support <
[email protected]> wrote:

> Hello,
>
> If the date in the DxDiag is correct, there should be a newer driver out
> that you could try for your graphics card:
>
> http://www.nvidia.com/Download/index.aspx?lang=en-us
>
>
> Please let me know whether this resolves your problem or if you have any
> additional questions.
>
> Michael Emmerd
> Technical Advisor
> Stardock Systems, Inc.
> http://www.impulsedriven.com
>
>
> Ticket Details
> Ticket ID: XZH-925116
> Department: Support - Demigod
> Priority: Received
> Status: On Hold

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