.... Seriously? 

nah, he's just a troll.

Hah, they might demand an explanation of your shoddy network connection?

What router are you using and have you forwarded ports?

Do you have any firewall software?

Have you tried using the proxy servers?

Or you could fill your post with relevant information on your sitation so that stardock can help you sorting out the problem.

this post is full of win

well i had the same prob but i foudn i deleted my email  so i had to get them to sort it out for me they did it with in 2 hours i was surrprised

NOOB RAGE!!!!!

Sigh.....when will they learn?

And what pray tell sire would that Impulse Account be based on? Your shoe size? Your game is regged to your impulse account...which uses your email to identity you.....

Your account has Demigod registered to it.  Perhaps a typo in your PW?

I already fixed the problem, but I will say this: The idea of having games attached to your email instead of your Impulse account is a stupid decision.  I don't understand how a company that specializes in online disturbation manages to think this was a good idea, even Steam got this correctly by slapping everything into one prime account and allows you to change your email (if there is a way to change my Stardock email, it sure as hell ain't obvious!)

Let me get this straight. You weren't sufficiently embarassed at your first post in which you:

1) Admitted publicly that you did not follow directions;

2) Admitted publicly that instead of trying to sort out the problem you assumed it was a scam and overreacted;

3) Got pwned by Stardock support who publicly verified your account and asked if maybe you typed in the wrong PW (lulz)

4) and then, as if that wasn't bad enough, you come back and criticize their email policies?

You remind me of my cat when he does something stupid like bumping his head on the edge of my desk when he's playing. He pretends that meant to do it and keeps bumping his head (I have this image of you bumping your head against my desk and I swear it's a coffee-out-the-nose moment).

Sorry Marky, but you ain't downloading with Steam anymore. This is Impulse! Deal with it.

Too much of that and and you'll go blind...