cornuu cornuu

A post of a VERY unhappy customer!

A post of a VERY unhappy customer!

Yes i'm frustrated, yes i'm very unhappy, yes it's a shame you released a game in this condition (alpha)

it takes me 3 hours of searching each night to play 1 or 2 games.

unbelievable you can release a game like that, sorry to say it

but this is netcode of 1998 imo, i've been patient and i've installed 100 patches of this game but still the same problem as before

no wonder Atari is in big money problems atm, you release a game with alpha netcode

sorry but somebody has to say it right?

I see all people being frustrated in the lobby with "no connecting" problems all night long, there have been a few patches released but look at the threadcount of the technical support forum and you'll see how many people are having problems with this game

I wouldn't dare calling this game in beta condition when i look at the problems to play a decent game online

I have no clue why they post video's and stuff about upcoming heroes while 90% of the players have problems to play online...

Fix your problems please, it's a shame to throw this game away just because this netcode was written by some drunk old farts who didn't even test the game outside their office.  "we have no problems" they say, ok good for you, but we DO have lot's of problems

announcements with "now we see that almost everybody can play games online"??? I have no clue where you get those stats?

I'm sorry, i'm very pissed, this is the worst experience in my whole life to play a game online

never seen this before and we are 2009 now

Opening a few ports to play a game, yes you need to do that for some other games too that's normal, but the problems most of us have with trying to play a game online it's UNACCEPTABLE n/o

sorry for the rude words but somebody has to say this so Stardock, of whoever is responsible for this shitty netcode, can open their eyes and come up with a sollution that might work for most of us

yes i'm pissed, i've wasted like 100 hours to find some decent games, that's unacceptable and you know that

one other thing, this forum is another example, is it running on a pentium 133? :s  it's even slower than digg

18,202 views 34 replies
Reply #26 Top

Yes the forums are messed up. It is off and on. I click general forums and nothing comes up, also many of the forum tabs take FOREVER to load.


As far as the game goes, I always had problems off and on but it is not always their problem. Some of it has to do with hardware. If you are BSODing that is usually a bad part or overheating system. Try using a different video card/ram/cpu IF possible. One at a time, then see if you get BSOD. I had to RMA my 280 GTX recently for this exact reason.

 

Good luck.

Reply #27 Top

nah. guys who are saying otherwise, the connection issues are bad even when they do in fact work for you.  The matchmaking for pantheon has a bunch of issues as well.

I believe i have the most minutes played if you believe stats.  Ive had the game work perfect sometimes, and other times it takes minutes between loading screens (such as now, which is why im on the forums).  Other times teh game just stops working, the list goes on and on.  Cornuu is bringing up the very valid point that he likes the taste hes had of the game, and hes frustrated its been so long and hasnt been fixed yet.  Pointing him in the direction of other forum posts where he can get help is useless, the game doesnt work even for those who it does work for (i am one of the ones it works for).  For those of you who have never had a prob, you are in the vast minority. 

Reply #28 Top

Quoting Bill280, reply 6
Well if your not happy you could just get a full refund.
End of Bill280's quote

You can't actually. If you are able to get into even one game online, reguardless of the time it takes or the difficulties thereof, they won't give you a full refund. I'm having similar problems as the OP and techinical support is refusing to answer my e-mails, and dispite what I try I am having a horrible time playing this game with other people. I'm still waiting for this super patch to fix these issues, but I fear they have just given up and are satisified with "most" players able to play.

Reply #29 Top

The matchmaking for pantheon has a bunch of issues as well
End of quote

 

I don`t think it works at all.  It`s supposed to create even matchs based on the ladder is it not?  I`m currently ranked 2753 on the ladder.  I`m constantly being put in matchs with players in the top 100.  I think match making only consists of creating even light and dark side teams.  I haven`t played anything other then a 2v2 in weeks.

Reply #30 Top

keep em coming guys, at least some people are standing up now and posting some problems instead of always saying "thnx stardock for the patch!" Thnx for what?

for the lonely few who can play without any problems: you are a rare breed!

oow yeah, for those who think it's my router's problem, well it isn't. This afternoon I unplugged my router and connected my computer directly to my modem and still the same problems

it's unacceptable that us pc gamers have to alter our house to try a game

You took an example of defense of the ancients of creator Icefrog. You should have taken an example of the brilliant netcode Blizzard uses for their games

I still didn't figure it out why they used P2P... The only reasonable thing i could come up was they did it for cost savings. They didn't have to set up a whole server-infrastructure didn't they?

 

Reply #31 Top

This is not a flame response. I'm just discussing the problems with you, discussion leads to problem solving :)

 

Quoting cornuu, reply 5
keep em coming guys, at least some people are standing up now and posting some problems instead of always saying "thnx stardock for the patch!" Thnx for what?
End of cornuu's quote

Errm, lots of people post their problems, they only do it in a patch thread because problems they have are introduced with a patch, or in another thread with accurate titling.



for the lonely few who can play without any problems: you are a rare breed!

End of quote

I don't have any gamebreaking problems, but I hardly play multiplayer to begin with :) I do not judge the game on multiplayer, but I also don't judge people that have problems and complain about the multiplayer, because I cannot judge how wrong or right they are.


oow yeah, for those who think it's my router's problem, well it isn't. This afternoon I unplugged my router and connected my computer directly to my modem and still the same problems

it's unacceptable that us pc gamers have to alter our house to try a game
End of quote

You don't. You do however have to make sure the problem lies at the game, before actually blaming it for them. And sure you might say "the problem can't possibly with my network" but I'd suggest hanging around a helpdesk for a day or two. You come across the most outragious things people do and the things they blame for it are often even more outragious.


You took an example of defense of the ancients of creator Icefrog. You should have taken an example of the brilliant netcode Blizzard uses for their games
End of quote

Starkdock doesn't have the netcode afaik, it's not open source and I think if they'd try to copy it they'd get sued real fast. Blizzard does make quality stuff though, that's a fact.



I still didn't figure it out why they used P2P... The only reasonable thing i could come up was they did it for cost savings. They didn't have to set up a whole server-infrastructure didn't they?
End of quote

Not to host games, no, though iirc they placed some proxyservers now. By the way, WC3 was 50% more expensive when it came out. So they may have servers to play on, but they also charged us more for them.

Reply #32 Top

While i may disagree with some parts of your post. The last part about the forums being slow is also true. I mean come on, the game is buggy and so are the forums, good luck stardock and GPG, your going out of buisness soon
End of quote
good luck stardock and GPG, your going out of buisness soon
End of quote

GPG is fine, they are busy at work on Supreme Commander 2 |-) .

I am more concerned with Stardock. Sins of the Solar Empire was a terrific success but they are too busy with Impulse in the hopes of becoming the next Steam. I wonder how much different Demigod would have been if Stadock abandoned all the money and time wasted on Impulse and just concentrated on developing good games. P2P was a mistake. They should at least offer client/server as an option. They should open it up to modders (I get tired of hearing that they can't because maps are 3D models - all modders have access to 2D software, this is just and excuse). They really need to address some ongoing issues like sound problems esp. with USB devices.

Reply #33 Top

Quoting mriguy, reply 7
I am more concerned with Stardock. Sins of the Solar Empire was a terrific success but they are too busy with Impulse in the hopes of becoming the next Steam. I wonder how much different Demigod would have been if Stadock abandoned all the money and time wasted on Impulse and just concentrated on developing good games. P2P was a mistake.
End of mriguy's quote

P2P wasn't a mistake, the code they licensed was. But you hardly can blame them for it, because the problems only came to light with 100000 users on the network, something no one can test (accept for maybe simulation, which isn't as easy as it sounds).

Also, I doubt that Impulse had any impact on the development of Demigod itself. It's like saying "Microsoft should stop making the Xbox and do better with Windows". The two have nothing to do with eachother, they are other offices, with other managers and projectleaders, coders, etc. Probably the only thing those two have in common are the brand Microsoft they stick on the console and the name at the top of their paycheck. As I have seen in the development journals (Part 2) the guy making Impulse is totally seperate from the game Demigod. Sure, he helped out later, but that's only because Frogboy pulled him to the other team. Bottom line is: making Impulse has little to no effect on Demigod. They are two seperate teams of coder(s).

Reply #34 Top

Let's go through a couple of points here and then I'm going to lock this thread.

I am more concerned with Stardock. Sins of the Solar Empire was a terrific success but they are too busy with Impulse in the hopes of becoming the next Steam. I wonder how much different Demigod would have been if Stadock abandoned all the money and time wasted on Impulse and just concentrated on developing good games. P2P was a mistake. They should at least offer client/server as an option. They should open it up to modders (I get tired of hearing that they can't because maps are 3D models - all modders have access to 2D software, this is just and excuse). They really need to address some ongoing issues like sound problems esp. with USB devices.
End of quote

Stardock did not develop Demigod. Nor did Stardock develop Sins of a Solar Empire.  In both cases, Stardock is the publisher.  Sins of a Solar Empire is client/server. Demigod is peer to peer. Those choices were not made by Stardock.  Stardock's work on Impulse has nothing to do with Demigod.  

Demigod does not use Impulse for multiplayer. It never has.  Impulse does not provide multiplayer connection services. 

it takes me 3 hours of searching each night to play 1 or 2 games.
End of quote

I'm sorry but this is nonsense.  Unless there is something seriously wrong with your setup or your ISP, most people can get going in a custom game in a few minutes.

Now that said, as I've outlined elsewhere, Pantheon and Skirmish is still horrible.  Custom games are still not ideal.

no wonder Atari is in big money problems atm, you release a game with alpha netcode

sorry but somebody has to say it right?

End of quote

Yes. You're a real hero as no one has brought up Demigod's connectivity problems. It's amazing because in the 7 weeks the game has been out, no one has made a post or commented about Demigod having even the slighest problem with its netcode...

Opening a few ports to play a game, yes you need to do that for some other games too that's normal, but the problems most of us have with trying to play a game online it's UNACCEPTABLE n/o
End of quote

We agree. Stardock - THE NORTH AMERICAN PUBLISHER - came to the same conclusion and took developers off its other projects to intervene to create a new system that took it from being completely broken to merely unacceptable.  We didn't throw the problem into GPG's lap nor did we turn it over to Atari.  Our name is on the box and we made a decision to take care of it.

If you wonder why most publishers and developers don't interact with customers, this thread is a perfect example of it.  Threads like this make me think of people being pissed off at the firemen because they didn't put out the fire fast enough in their house.

CLEARLY the game shipped without enough stress testing on the NAT fascilitator the game used. I think that's obvious. We all agree. An entirely new one had to be developed.  It has gotten a lot better for people and it will continue to get a lot better. 

But it does no good at all for people to make posts like this trashing us.  To be honest, it makes me want to say "screw it" and just close the "shitty forums".

We know, for a fact, that most people can play online without incident. How do we know? Because the system tracks each connection attempt and each connection abort or fail.  Hence, we know that 90%+ people can play custom games fine.  Skirmish and pantheon are a different matter.

As the publisher of the game, we are doing everything (and then some) to resolve these problems as quickly as possible.  I'm sorry that's not fast enough for you. It's the best we can do. 

I am a big believer in market forces. Anyone who feels Stardock has somehow not been doing its best to make good fixing problems that are its responsibility but are not of its doing should vote with their wallets and never purchase anything from us again because frankly, it's a two-way street. Anyone who doesn't think we're providing a good service to them is not someone I would want as a customer.