Windows 7 and Sleep Problem

Recent Issue - Shuts Down while Idle

from Stardock Forums

I thought I might try here first since I know a lot of people around here have been using Windows 7 for awhile now, and so have I. My OS has developed a highly annoying issue recently, at some point when the computer enters sleep mode or standby, it simply shuts off. This issues is less than a week old as I downloaded Star Trek Online over night with no issues on the 12th and it was sleeping when I woke up and recovered just fine.

The only thing that I have done fairly recently was install an All in One Epson Printer, it's wireless and came with a Fax Utility (all of which is Win 7 compatible according to Epson). I just can't figure out what this issue is. I forced my computer to sleep for a few minutes and it woke up after that. But if I say walk away for as little as 30 minutes and come back, it's shut down again. If I am using it, nothing happens so I just don't know how to figure this out.

Some other forums have suggested something is overheating, but that doesn't make sense to me because I can play a game for hours and not have this issue. It's only happening when the computer goes idle and I am pretty sure when it is in standby or sleep mode. Short of telling my computer never to enter sleep mode again, any ideas?

Thank you

Oh in addition to the printer, there was also a couple of updates to Adobe's Reader, some Security Updates from Windows and I think an nVidia driver I updated. I also know the exact time it stopped working because a backup was in process.

38,308 views 7 replies
Reply #1 from WinCustomize Forums Top

There should be a setting somewhere that contols powering down the system, energy or power saver or such.  I haven't found it yet in Win 7 but that sounds like it has been set to power down after a given time.  I use sleep mode in Win 7 with not problem.  :sun:

Reply #2 from GalCiv2 Forums Top

Are you sure that it's actually shutting off and not simply crashing after it shuts off the display? I've had that happen a few times due to certain drivers or services not taking to sleep kindly.

Ashes of the Singularity II
Reply #3 from Stardock Forums Top

Quoting kryo, reply 2
Are you sure that it's actually shutting off and not simply crashing after it shuts off the display? I've had that happen a few times due to certain drivers or services not taking to sleep kindly.

No I am not sure. I have at least two critical logs that say it crashed when I walked away, but this morning the computer was also off even though I left it on to perform a backup and there was no error message. I know the backup didn't complete itself though. I know it says Sleep is false, that's pretty much all that makes sense to me at this point from this event log anyway, but I also know the system is stable when I am actually using it. So at some point when I am not using it, it shuts down, either while in sleep mode or going into it. I am just not sure.

 

Log Name:      System
Source:        Microsoft-Windows-Kernel-Power
Date:          1/15/2010 1:13:36 AM
Event ID:      41
Task Category: (63)
Level:         Critical
Keywords:      (2)
User:          SYSTEM
Computer:      Tanya
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
    <EventID>41</EventID>
    <Version>2</Version>
    <Level>1</Level>
    <Task>63</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000002</Keywords>
    <TimeCreated SystemTime="2010-01-15T09:13:36.969200000Z" />
    <EventRecordID>19837</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="8" />
    <Channel>System</Channel>
    <Computer>Tanya</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData>
    <Data Name="BugcheckCode">0</Data>
    <Data Name="BugcheckParameter1">0x0</Data>
    <Data Name="BugcheckParameter2">0x0</Data>
    <Data Name="BugcheckParameter3">0x0</Data>
    <Data Name="BugcheckParameter4">0x0</Data>
    <Data Name="SleepInProgress">false</Data>
    <Data Name="PowerButtonTimestamp">0</Data>
  </EventData>
</Event>

Oh I double checked, looks like I haven't updated my video driver in about a month so it's probably not that.

Reply #4 from WinCustomize Forums Top
Ahhhh! nVidia I have worked on one of my CAD users for almost two weeks before we finally figured out the problem was the hidden firewall in nVidia. HP xw9400 workstation XP Pro 64bit with nvidia Quadro FX 3500 video card and may drivers. Event viewer showed multiple DCOM Event ID 10016 and the computer would start locking up after three or four hours. Especially right after lunch. Check the Event Viewer for DCOM errors. Look in Add/Remove to see if you have: “nVidia Forceware Network Access Manager”. If you do I recommend unistalling it. If that doesn't suffice there is a lot more you can do to eliminate the DCOM errors.
Reply #5 from Stardock Forums Top

I didn't see anything called "nVidia Forceware Network Access Manager" in my list.I forced it into shutting off the display and into sleep mode after a couple of minutes. It didn't do it this time though. Been about 30 minutes. I just don't get it. The other thing I did was turn off my external harddrive. An attached external drive shouldn't do this... right?

Reply #6 from WinCustomize Forums Top

I'm getting the same problem!

Computer crashes after being in sleep mode for a while. It's a brand new system- HP Laptop w/ Win7 64bit.

No Nvidia manager.

Anyone else out there with suggestions?

 

Reply #7 from Stardock Forums Top

Well it's only been a couple of hours, and I've let it go to sleep a few times. I might have solved my issues but I will have to let it stay overnight to be sure. It looks like it might have been my power cord. Gonna turn on my external drive to be sure.