Buying Entrenchment = Suspended Paypal account.

Just ordered a copy of Entrenchment for a friend and right after ordering, I got an email from Paypal which stated

As part of our security measures, we regularly screen activity in the PayPal system. During a recent screening, we noticed an issue regarding your account.

We have reason to believe that your account was accessed by a third party. Because protecting the security of your account is our primary concern, we have limited access to sensitive PayPal account features. We understand that this may be an inconvenience but please understand that this temporary limitation is for your protection.

Reference Number: xxxxxxxxx

We've limited access to your account temporarily .We'll review the limitation once you respond with the information we've requested.

To respond and remove the limitation, go to the Resolution Centre. If you'd like clarification on the limitation, please let us know by going to the Help Centre and clicking Contact Us.

Thank you for helping to resolve this problem.

Yours sincerely,

PayPal Account Review Department

 

My first thought? Ahhh Phishing email!

But no, apparently Paypal have suspended my account, when I goto paypal's site I'm greeted with

Your account access has been limited for the following reason(s):

  • 3 Feb 2010: We have reason to believe that your account was accessed by a third party. Because protecting the security of your account is our primary concern, we have limited access to sensitive PayPal account features. We understand that this may be an inconvenience but please understand that this temporary limitation is for your protection.

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    God, I hate Paypal, they're such a pain in the ass, I wish I'd have used my debit card now

    So I have to change my password, secret questions, confirm my bank account again and receive a call from Paypal to confirm I am, who I say I am.

    They've also emailed Stardock

    20,318 views 2 replies
    Reply #1 Top

    Ah overzealous fraud protection. Suppose it's better than not having any, even if it's damned annoying.

    I've had my credit card locked by my company's fraud department for an MMO charge that's been clearing for several months prior. Then one month they decided to lock the card. :x

    Reply #2 Top

    Strange... i have order around 20 copy of Entrenchment for various people of the DMG forum via pay-pal... never have any problems !!!

    By the way, are you sure that the "third party" is Stardock... they have your loggin ( who is your e-mail address ) but they have not your password !!!

    Seem to me that it is more a pay-pal software error that a problem with Stardock/Impulse...