Stardock Forums
Switched on the PC this morning and I can no longer click through to folders within Folder portals.
If I double click a folder inside a portal, it opens up the folder in a normal window instead of opening up the folder within the portal. Have I nudged a setting somewhere by accident or is there something else being screwy?
Hello,
Sorry to hear you are having issues. Try enable the "Allow navigation" on the Folder portal 3 line menu.
Basj,
Stardock Community Assistant.
Try the purge and reinstall steps : https://forums.stardock.com/486084/fences-support-faq#reinstalling
First, you can backup your layout using this steps : https://forums.stardock.com/486084/fences-support-faq#backupsnapshots
Than do the purge as above. And make sure to re-download the latest version from your account. Reboot after the purge. Reinstall and reboot again. Retest and report back.
Thank you,
Basj,
Stardock Community Assistant
The link to the Purge_Fences.bat file does not work. Any other way of obtaining this script or some other manual way?
Hello,
I just download it without a problem. Please try another browser or another Computer.
Thank you,
Basj,
Stardock Community Assistant
Hmm. Seems it's my router that doesn't like it.
Tried IE, Edge, Chrome, Firefox, Safari, Opera, on both PC and Mac and it would just hang. Seeing if I can find some other location I can download it from.
Okay...
Managed to Download the purge file via my phone, ran it, reinstalled 3.09 and created a brand new portal on a clean screen and still have the same issue.
Oddly enough, I can still create a brand new folder within it, rename it but opening just opens up a new explorer.exe window.
Hello,
I have forwarded your report to the Stardock support team for their review and recommendations.
Please keep an eye on this thread for any updates.
We really do appreciate your feedback, thanks.
AzDude
Stardock Community Assistant
Hello,
Sorry to hear you are having trouble.
If you create a new Windows Admin account, does it happen under it?
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Sean Drohan
Stardock Customer Service Manager
I'm not keen on moving my profile over though. There's way too many things I need to reconfigure if I use a new profile. Would rather not use Fences if it came to that.
It may be prudent to disable any AV software you are running under your main profile or any windows shell (Windows Explorer) replacements / extensions. If that fails, a total clean boot (under the main profile) might be in order to see what app or setting may be preventing Fences from performing properly:
https://forums.stardock.com/486084/fences-support-faq#cleanboot
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Sean Drohan
Stardock Customer Service Manager
I tried the clean boot and even went to the trouble of disabling all startup programs, explorer extensions and scheduled services but sadly none of that worked.
While I have logged it internally, it's a mystery to us why it did work forever under you main profile - but does not now - and under a new profile. It just seems to me to be a third party app or setting but profile specific. If you do find that something you change resolves it, please do let us know.
internal ref: 0206173
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Sean Drohan
Stardock Customer Service Manager
Yeah. It's a really odd one. I do have a lot of explorer extensions so that could be something to do with it but the extensions are in the other profiles too and everything works fine in those. Just went through all the suggestions above again, disabled everything I could except fences and it still won't work. I don't suppose there's a debug mode I could take a look at? Any instructions for a manual purge?
I know this is a 2 month old thread but I am experiencing EXACTLY the same issues
However I just purchased Fences 3 so Folder Portal navigation has never worked. However, I loaded another users Windows account and it works.
I just need to figure out what is causing the conflict.
I have directory opus (but have temporarily uninstalled it - navigation still doesn't work. Strangely when I did have DO installed if the Navigate folders is turned off double-clicking on a folder will launch DO - which it is setup to intercept Explorer calls. But when navigation is on the same action opens up Explorer - which is a little strange)
I have also turned off Dropbox, Googledrive, Onedrive and Kaspersky to no avail.
I wish there is away to figure out what is happening. The Folder Portal navigation looks awesome!
Hello,
Sorry to hear you are having issues. Sadly, I can't recreate this issue on my system. Need more information.
1) Windows version. Please use winver.exe for full version numbers.
2) Fences version.
Thanks
Basj,
Stardock Community Assistant.
Windows 10 Version 1903 (OS Build 18362.329)
Fences Version 3.0.9.11
https://photos.app.goo.gl/ZNjrwgmcuNudYHwK9
Thank you for the input, I have forwarded your questions/problems to the Stardock Support team for their assistance. Please keep an eye on this thread for any updates. We appreciate you feedback and patience.
Also please Note that in reply #15 the problem was noted internally, which usually mean that someone is looking into it internally.
Thank You,
Basj
Stardock Community Assistant.
Hello,
Sorry to hear you are having trouble.
What happens when you open folder in Windows Explorer - does it also open new windows there?
Sean Drohan
Stardock Support Manager
I"m fairly sure its a certain software that is conflicting with Fences.
My only guesstimate of programs that might affect it is:
I just started with exactly same problem. I can still go into files and use alt to Move it to desktop. However I can no longer make rectangle and click on create portal.
Hello,
Sorry to hear you are having issues.
try the steps in reply #3 and see if that works for you .
AzDude
Stardock Community Assistant
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