Download Limit

from WinCustomize Forums

Hi all,

I am having an issue with the site telling me that my download limit is reached. I did research before posting and can confirm:

I am a previous subscriber to wincustomize and i am an active Stardock member. I tried clearing my history/cookies and even tried to login on both Edge and Chrome but i am receiving the same error.

"download 6/5 reached" 

but i can see in the top right corner i have 24 downloads left. Any help would be appreciated.

Thanks

5,017 views 11 replies
Reply #1 from WinCustomize Forums Top

For unlimited downloads you must be a current Stardock customer, OR a current WinCustomize subscriber.

Reply #2 from WinCustomize Forums Top

Hi, 

Thanks for your reply. I am not enquiring about unlimited downloads.

I noted that the website at the top right(screenshot attached) that it says i have 24 downloads remaining. I am looking to confirm is this incorrect or is my inability to download being caused by another factor.

Cheers

Website

Ashes of the Singularity II
Reply #3 from WinCustomize Forums Top

I'm not support, but that number should be correct. You wouldn't see it if you were a current customer or WC subscriber.

 

I see this:

 

Support is off weekends, but someone will see this Monday.

Reply #4 from WinCustomize Forums Top

My issue is, i should have 24 available downloads, but the site is advising i have used up my 5 free downloads. Thanks again but i think im gonna need support for this one.

Reply #5 from WinCustomize Forums Top

Hello,

I have forwarded your report to the Stardock support team for their review and recommendations.

Please keep an eye on this thread for any updates.

We really do appreciate your feedback, thanks.

 

AzDude
Stardock Community Assistant

Reply #6 from WinCustomize Forums Top

Quoting daviewelsh, reply 4

My issue is, i should have 24 available downloads, but the site is advising i have used up my 5 free downloads. Thanks again but i think im gonna need support for this one.
Ah, hit me with a brick...lol...sorry. I wasn't "getting it".  Hope you get it sorted.

Reply #9 from WinCustomize Forums Top

Hello,

Sorry to hear you are having trouble.

We fixed something and it should be reporting - and behaving - correctly.  You may need to log out / clear cookies to see it resolved.

Thanks for the report.

Sean Drohan
Stardock Support Manager

Reply #10 from WinCustomize Forums Top

Quoting sdRohan, reply 9

Hello,

Sorry to hear you are having trouble.

We fixed something and it should be reporting - and behaving - correctly.  You may need to log out / clear cookies to see it resolved.

Thanks for the report.

Sean Drohan
Stardock Support Manager

 

Thank you all for your help. :)