Wallpaper not loading at startup

from Stardock Forums

I've had this issue for a while and have followed all suggestions before in trying to resolve why Deskscapes does not load chosen wallpaper on desktop after a reboot, instead I am greeted with a white background. I've tried purging, reinstalling, everything under the sun but nothing I've come across resolves this. If anyone has a fix for this I'd appreciate knowing what that might be. Thanks!

deskscapes
8,717 views 13 replies
Reply #1 from Stardock Forums Top

Hello,
Sorry to hear you are having issues. Need to know more details on your issue.

  1. Windows 10 or 11? Also need its version and OS Build number. Please use Winver.exe to get these.
  2. Deskscape version number.
  3. Animated or Static wallpapers?
  4. Monitor/s configuration, Resolutions, Orientation, Scale factors (100%, 125% 300% etc), Connection type, docking stations.
  5. Monitor Display managers running?
  6. Special Graphics drivers setting? Such as AMD Eyefinity etc.
  7. Any other details that might help us narrow down the issue. 

Thank you,
Basj,
Stardock Community Assistant.

Reply #2 from Stardock Forums Top

Sorry, didn't think to include my set up. Windows 11 v24H2 OS Build 26100.4652. Deskscapes 11 (not currently installed due to issues.) I downloaded the latest .exe from my Stardock account. Now it won't activate after trying to reinstall. Both animated and static wallpapers produce the same result (white background) no display managers that I'm aware of running. It's a Dell XPS laptop with intel iris graphics as well as NVIDIA graphics. All drivers are up to date. Hope this helps.

 

Ashes of the Singularity II
Reply #3 from Stardock Forums Top

Quoting empathy762, reply 2

Now it won't activate after trying to reinstall.

What error came up when you tried to reactivate it?

Quoting empathy762, reply 2

It's a Dell XPS laptop with intel iris graphics as well as NVIDIA graphics.

Is it possible to set which graphics chips use for Deskscape? I believe you can set something in nvidia control to use it on specific application.

Thank you,

Basj,
Stardock Community Assistant

Reply #4 from Stardock Forums Top

Never thought of that thanks. Just need to figure out how to do just that. I'll research it.

Reply #5 from Stardock Forums Top

Activation error was 212. I found a fix in that you're asked to delete the Deskscapes folder, then try to activate, but it still wants to not work. Throws same error code, 212. I really enjoy having Deskscapes, but it has not been the same since the 24H2 update I've noticed.

Reply #6 from Stardock Forums Top

Just to be sure, you're do have license for Deskscape v11 stand alone, yes? Or was it Deskscape from your subscription on Object Desktop package? If from Object Desktop pack, do you still have active subscription?

Thank you,

Basj,
Stardock Community Assistant

Reply #7 from Stardock Forums Top

I use the stand alone app, not Object Desktop.

Reply #8 from Stardock Forums Top

Perhaps you can try this guide to manage your activation and removed old activation and try to activate again: https://support.stardock.com/space/SHC/1260191763/How+to+review+and+manage+your+current+activations.

Thank you,

Basj,
Stardock Community Assistant

 

Reply #9 from Stardock Forums Top

Is there a solution to the white screen issue when loading Windows from a reboot/shutdown yet? I know the issue is Deskscapes because when not using Deskscapes, Windows default wallpaper and themes load just as they should. Is there going to be an update to Deskscapes anytime soon? Thanks.

Reply #10 from Stardock Forums Top

Referring to this thread and reply from Dev: https://forums.stardock.com/537103/get;3973508, please check if you have high contrast themes on Windows and also check dwm is running.

Thank you,

Basj,
Stardock Community Assistant

Reply #11 from Stardock Forums Top

High contrast themes are not enabled on my laptop, nor is Desktop Windows Manager having any issues.

Reply #12 from Stardock Forums Top

Hello,
I have forwarded your problem/question to Stardock Support Team for their assistance. Please keep an eye on this thread for any updates. We appreciate your feedback and patience.

Basj,
Stardock Community Assistant