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briancanz
briancanz
Join Date 07/2016
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Stardock Deskscapes 10

Freezing My P.C.

July 24, 2020 7:07:05 AM from Stardock ForumsStardock Forums

It`s still happening..Deskscapes 10 freezes my computer, making it unusable.It took me weeks to find the culprit. I removed all the animations, Deskscapes 10, and now my computer runs perfectly. Something to do with the animations.I complained about this before.It has not been fixed! It`s such a great program, can ruin your whole year.

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briancanz
basj
Join Date 03/2001
+1683 sdemployee
Reply #1 July 24, 2020 7:17:25 AM
from WinCustomize ForumsWinCustomize Forums

Hello,

Sorry to hear you are having issues. Need more information on your system.

1) Windows version. Please use Winver.exe for full Windows version numbers.

2) Deskscapes 10 versions.

3) What have you done so far to troubleshoot the issue you are having.

Thanks

Basj,

Stardock Community Assistant.

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briancanz
briancanz
Join Date 07/2016
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Reply #2 July 24, 2020 9:19:40 AM
from Stardock ForumsStardock Forums

Thanks Basj.

For your reply.

Windows 10 Pro :Vers 2004-Just updated from vers 1909

Using latest vers of Deskscapes 10(July 22 2020.) Still freezes!

I had my P.C. checked by factory authorized techs(Last week).Not a hardware issue.Software issue . i.e. Your software Deskscapes 10 This problem  has not changed since I last complained in 2019! As mentioned earlier, upon complete removal of Deskscapes 10. Problem solved. I really like the program,but cannot take all the freezing issues.Very frustrating, and time consuming on restarting File explorer, time after time.

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briancanz
basj
Join Date 03/2001
+1683 sdemployee
Reply #3 July 24, 2020 9:33:44 AM
from Stardock ForumsStardock Forums

Hello,

Is the Freezes happened on all dreams? or curtain dreams? Everytime or after sometimes etc etc. A better explanation might help.

Thank you.

Basj,

Stardock Community Assistant.

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briancanz
briancanz
Join Date 07/2016
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Reply #4 July 24, 2020 6:22:28 PM
from Stardock ForumsStardock Forums

It happens on all animated(Video) dreams. I have a lot to choose from. Doesn`t make any difference to which one. .

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briancanz
Jan Oscar
Join Date 12/2002
+1183
Reply #5 July 24, 2020 6:40:14 PM
from WinCustomize ForumsWinCustomize Forums

Have you tried to change the settings here and with what results:

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briancanz
briancanz
Join Date 07/2016
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Reply #6 July 24, 2020 9:35:50 PM
from Stardock ForumsStardock Forums

Sorry.But I am not going to reinstall it, to see if the settings changes make any difference.The more installs/uninstalls that are made, means more corruption of files.This program was obviously not tested thoroughly, before release. I have Deskscapes 8 in  my ther Windows 8.1. No problems. Works perfectly.

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briancanz
Neil Banfield
Join Date 04/2001
+1104 sdemployee
Reply #7 July 25, 2020 5:51:54 AM
from Stardock ForumsStardock Forums

Quoting briancanz,
reply 6

Sorry.But I am not going to reinstall it, to see if the settings changes make any difference.The more installs/uninstalls that are made, means more corruption of files.This program was obviously not tested thoroughly, before release. I have Deskscapes 8 in  my ther Windows 8.1. No problems. Works perfectly.

Installing and uninstalling software should not cause corruption of any files.

With regards to the issues you are having, it sounds like something on your system doesn't like the newer EVR video support.  The most likely explanation is video driver issues.

Deskscapes 8 uses VMR-9 for video which is a different system which doesn't use as much hardware acceleration.  As JanOscar shows in his screenshot, you can change DS10 into that mode if you wish (though MP4 files would still use EVR as VMR-9 doesn't support those)

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briancanz
AzDude
Join Date 11/2002
+559 sdemployee
Reply #8 July 25, 2020 8:41:23 AM
from WinCustomize ForumsWinCustomize Forums

Just to support what Neil and Jan said above , I probably use Deskscapes more than anyone on the site both making them and running them and as you see in the screenshot below no problem running on Win10 v2004. Try it and if still needed as Neil said try updating video drivers ..

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briancanz
briancanz
Join Date 07/2016
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Reply #9 July 25, 2020 4:53:30 PM
from Stardock ForumsStardock Forums

I reinstalled Descapes 10. Tried all the different settings. the problem still exisits. I  have Intel & Nvidia installed.(factory) Maybe you can suggest a version to get this to work.Thanks.

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briancanz
AzDude
Join Date 11/2002
+559 sdemployee
Reply #10 July 25, 2020 6:06:22 PM
from WinCustomize ForumsWinCustomize Forums

Hello,

Check for the latest Nvidia updates !!

Then do this PURGE: https://forums.stardock.com/485954/deskscapes-support-faq#reinstalling

Reboot and ReInstall the latest version from your account https://store.stardock.com/myaccount/products/

Reboot and test.

 

AzDude
Stardock Community Assistant

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briancanz
briancanz
Join Date 07/2016
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Reply #11 July 26, 2020 8:42:30 PM
from Stardock ForumsStardock Forums

All Done . Successful.I removed the existing Nvidia Video Driver, and installed a differenet version. Just had to remake my already made "Dreams; files. No freezing issues, and all play well. Thank you so much for all your support.Please close ticket.

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briancanz
AzDude
Join Date 11/2002
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Reply #12 July 26, 2020 9:48:38 PM
from Stardock ForumsStardock Forums

Glad to hear   

 

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